FAQs

You Asked, We Answered

What is your refund policy 

 Due to the nature of crystals we do not offer refunds or exchanges once the items have been shipped. We do not offer refunds or exchanges simply because you changed your mind. We operate in accordance with the Fair Trading Act of QLD. 

We are not required to provide a refund if you change your mind. If you decide to cancel all or part of your order before it is shipped you will incur a 10% cancellation fee. This covers our time, and for materials we have used.

In the event you change your mind and don’t want the parcel after shipping and it’s redirected to us. We deduct 10% from the sale, to cover our time, restocking, packaging costs and boxes used. 

 

We act in accordance with the Fair Trading Act of QLD and are an ethical and registered Australian Business.

~ In the event of a damaged or broken item during shipping we will give a full refund or replacement of the crystal/item if available.

~ We do require a photograph of the broken crystal/item within 48 hrs at most. Return postage is at the customers expense. A tracking number must be provided by the customer as proof of shipping in this event. A refund is not issued until goods have been received by us. 

~ If you have any problems once your order is delivered, please contact us immediately so we may rectify or replace the item.

Our email address is bohocrystalwitch@gmail.com or I may be reached on messenger via FB or Instagram. 

 

Our return address is 

Boho Crystal Witch 

47 Macrossan St

CHILDERS QLD 

4660

~ Processing and packing of orders 7-10 business days. 

~ Any returns due to damage are to be posted within 7 days of your receiving them. After you have contacted us with photos. We have a record of when your parcel is delivered with tracking, for this reason. if the items are not received within 14 days we will not refund or credit.

~ All jewellery is not exchangeable for health regulations. It is not refundable after being shipped. A refund will be issued if a fault or breakage in transit occurs. We require proof of photograph in this event.

~ We are not responsible for any item that is lost in the mail.  When tracking shows that your item was delivered to your shipping address, we are not held liable if that parcel goes missing, if your home is unattended. Australia Post will leave it in a safe drop spot or they will take it back to the PO and issue you a collection note. Some customers request leaving at the front door, this is at your own risk. We are not liable if Australia Post advises it was delivered, and you don’t receive it, due to theft.

~ If your parcel is lost by Australia Post YOU MUST lodge a dispute by quoting them your tracking number we provided. We cannot do this on your behalf. It is your responsibility to follow up on delays or parcels lost. If they deem the package is lost after investigation, we will issue a credit excluding postage costs. 

~ Overseas orders are not in our jurisdiction once they leave Australia, we cannot be held liable for custom charges, loss, delays or theft in your country. We do not give refunds for parcels not received overseas. We provide your tracking number as proof of your goods being shipped, for you to monitor once they depart Australia.

~ ABOUT CRYSTALS AND METAPHYSICAL PROPERTIES Crystals are naturally formed within Mother Earth they are not perfect. Small imperfections may and will occur, this is not a fault but how they are created.

The information contained on my website is designed to help your emotional and spiritual journey with the use of natural crystal vibrations. I do not recommend discontinuing any medical advice or medications you need.

Feel free to message me for any extra information on crystals, healing or choosing crystals.